Returns & Exchanges

1. What would make my order ineligible for returns/exchanges?

Eligibility for Returns:. A Return Request May be Declined if:

2. How do I submit a return request?

To initiate a return, please visit our Returns Center to submit your request.

3. How do I find my order number?

Your order number typically begins with "SM#". You can find your order number using one of the following methods:. Help Center Lookup: Visit our Help Center and click the "Return Order" quick link at the top. Enter the email address you used when pla

4. What items are non-refundable?

Gift cards.Free gift or gifted items.Items marked as flash sale, final sale, or special sale are non-returnable unless there is a quality issue.

5. I've received a damaged or defective item. What should I do?

If you've received a damaged or defective product, please follow these steps to process your return:

6. I received the wrong item. What should I do?

Our goal is to ensure you receive the correct items. If, by chance, you've received the wrong product, we're here to resolve the issue quickly. Please follow these steps:

7. I have purchased a set from your store. Can I return it separately?

Please note that we do not accept separate returns for items purchased as part of a set. If you wish to return an item from a set, the entire set must be returned. Unfortunately, returning only the top or bottoms will not result in a refund. Addition

8. Can I exchange items for a different size, color, or style?

Currently, we do not offer an exchange service. To ensure you receive your desired items as quickly as possible, we recommend that you initiate a return through our Return Center then placing a new order for the right size, color, or style in our on

9. Can I return items to your warehouse, office, or physical store?

Returns are not accepted at our warehouse, office, or retail locations. Please ensure that all returns are directed to our designated Return Center. To begin the return process, follow these steps:. Please note, the return address may differ from the

10. Do you provide free return labels?

We are currently unable to offer free returns. There are two return shipping options available：

11. Your return center is inconvenient; I do not want to initiate a return there.

To submit your return request, email us directly at [email protected] with your return details. Once we receive your request, we'll assist you in processing the return and keep you updated on any progress through email notifications.

12. How do I cancel or modify my return/exchange request?

If you need to cancel or make changes to your return or exchange request, please email us at [email protected] with your request. Our customer service team will assist you in making the necessary adjustments. We'll confirm any changes or cancella

13. I've sent my return package. What's next?

For the Self-Ship Return Option:. After sending your items to the return address provided, please log in to our Return Center to upload your return tracking number. Alternatively, you can email one of the below details to [email protected]：. Once