6. I received the wrong item. What should I do?Updated a month ago
Our goal is to ensure you receive the correct items. If, by chance, you've received the wrong product, we're here to resolve the issue quickly. Please follow these steps:
- Visit our Returns Center within 7 days of receiving your item.
- Select "Received Wrong Item" as the return reason.
- Provide a detailed description of the issue, and attach four high-quality images of the incorrect item, including:
- The shipping label.
- The product label.
- The washing label.
- Clear images of the item itself from various angles.
Image Examples | |||
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Wrong Item | Item Label | Item Size | Shipping Label |