Support: support@summermae.com
Return: return@summermae.com
Collaboration: smmpt@summermae.com

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SUMMER MAE

1. How do I know what size to choose?

2. Can I purchase different sizes for tops and bottoms?

3. What should I do if the product I want to buy shows as out of stock?

Product

1. Why couldn't I place an order?

2. Can I cancel or change my order?

3. I didn't receive the confirmation email.

4. How can I obtain a discount?

5. How do I use coupons or gift cards?

6. How can I fix a missed promo code or a failed discount?

7. What does pre-order mean?

Order

1. What are the shipping fees and expected delivery timeline?

2. How can I track my order?

3. Do you ship to my country?

4. My package was returned to you, what should I do?

5. Why does my order say that it's delivered, but I haven't received it?

6. What steps should I take if my package tracking is stalled or indicates it is lost?

7. If my order is delayed, what should I do?

8. Is it possible to change the delivery address for my order once it has been dispatched?

9. What should I do if my package was delivered to the wrong address?

10. What should I do if my package is missing an item?

Shipping & Delivery

1. What would make my order ineligible for returns/exchanges?

2. How do I submit a return request?

3. How do I find my order number?

4. What items are non-refundable?

5. I've received a damaged or defective item. What should I do?

6. I received the wrong item. What should I do?

7. I have purchased a set from your store. Can I return it separately?

8. Can I exchange items for a different size, color, or style?

9. Can I return items to your warehouse, office, or physical store?

10. Do you provide free return labels?

11. Your return center is inconvenient; I do not want to initiate a return there.

12. How do I cancel or modify my return/exchange request?

13. I've sent my return package. What's next?

Returns & Exchanges

1. How do I receive a refund for my returned item?

2. How soon will I get my refund?

3. Can I get a full refund?

4. What can I do if my refund is delayed or hasn’t arrived yet?

5. How do I get a refund if I paid with Afterpay?

6. What happens if a refund goes to a closed/canceled account?

Refunds

1. What forms of payment do you accept?

2. How to Use Afterpay for Payment?

3. Will I have to pay any sales tax?

4. What should I do if my payment fails?

Payment

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