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1. What would make my order ineligible for returns/exchanges?Updated a month ago

Eligibility for Returns:

  • Only fulfilled orders are eligible for returns or exchanges. Unfulfilled orders cannot be returned.
  • You must initiate your return request within 30 days of delivery. Once approved, the product must be sent back to us within 15 days; otherwise, the return process will be automatically canceled.
  • The product must not be on our non-returned items list.
  • For hygiene and safety reasons, the product must be unwashed, unworn, and in resellable condition to qualify for a refund.
  • The product should be returned in its original packaging with all tags intact.
  • Only orders purchased on Summermae.com are eligible for returns. We cannot accept returns or offer refunds for items purchased from third-party vendors or websites. 

A Return Request May be Declined if:

  • The order has not been fulfilled.
  • The items are listed as non-returnable.
  • The return is initiated outside the allowed return period.
  • An incorrect order number or email address is provided.
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