SUMMER MAE logo
SUMMER MAE logo

All articles

Shipping & Delivery

Shipping costs & times.

Please allow 1-3 business days to process your selected shipping method, in addition to the shipping times listed below. We ship only within the United States:. Standard Shipping(3-7 Business Days). Expedited Shipping(2-3 Business Days). Note:.

Track my order.

Important Notes:

Do you ship internationally?

Currently, we only offer shipping to addresses within the contiguous United States. The following locations are excluded from our shipping destinations: Alaska, Hawaii, Puerto Rico, American Samoa, Guam, Marshall Islands, Northern Mariana Islands, Rh

Package returned to sender.

If your package was returned to us, please reach out to our customer service team by emailing [email protected]. In your email, kindly let us know whether you prefer a refund or a reshipment of your order. Once we verify the details, we'll proces

"Delivered" but not received.

We understand it can be frustrating if your tracking shows your order was delivered but you can't find it. To help locate your package, please try these steps:. If you've tried all of the above and still can't locate your package, please contact us a

Package lost.

We understand your concern if tracking information hasn't been updated for a while or indicates that your package may be lost. Please send your order number along with a detailed description of the issue to [email protected]. Additionally, let us

Delivery delayed.

If you haven't received your package within the expected time frame, please don't hesitate to reach out to our customer service team at [email protected]. We'll be happy to assist you!. For more information on shipping time, please click here.

Change address in transit?

Unfortunately, once your order is in transit, we are unable to modify the shipping address. If the original address is valid, the package will be delivered to that location. Upon arrival, you can contact your local post office to inquire about option

Delivered to wrong address.

We sincerely regret that your package was delivered to an incorrect address. To resolve this situation quickly, please email us at [email protected] with your order number and let us know whether you'd prefer a reshipment or a refund. Our team wi

My order is missing an item.

Your order may have been shipped in multiple packages. To check if your items are arriving in separate shipments, please refer to your "Shipping Confirmation" email or use the "Track button" at the top of our Help Center. If you have not received you