"Delivered" but not received.Updated 13 hours ago

We understand it can be frustrating if your tracking shows your order was delivered but you can't find it. To help locate your package, please try these steps:

• Check common delivery spots like your mailbox, porch, front door, backyard, or garage.
• Ask your neighbors or building staff if they've seen the package.
• Confirm with household members or coworkers if they accepted the delivery on your behalf.
• Reach out to the shipper with your tracking number for more details or to file a claim. 

If you've tried all of the above and still can't locate your package, please contact us at [email protected].

We'll be happy to assist you in resolving the issue.