Shipping ProtectionUpdated an hour ago
We want you to shop with absolute peace of mind. By adding our Shipping Protection at checkout, your order is fully protected against common transit issues.
If your package is lost, damaged, or delayed during delivery, we’ve got you covered.
What We Cover:
Lost in Transit: Your package hasn't arrived within 30 days (domestic) or 60 days (international) from shipment.
Damaged in Transit: Your items arrive broken, cracked, crushed, or unusable.
Delivery Delays: Your order is not delivered within the promised transit timeline (qualifies for a $5 USD compensation).
Misdelivery: The carrier delivered your package to the wrong address.
How It Works (Claims Process):
If you experience any of the issues above, filing a claim is quick and easy:
File a Claim: Click the claim link in your shipping confirmation email or contact us at [email protected] with your order number and photo evidence (for damage/loss).
Fast Review: We will respond to your request within 24 hours.
Quick Resolution: Once approved, we will arrange a reshipment or issue a refund.
Please note: Shipping Protection fees are non-refundable once your order has been shipped. It does not cover address input errors made by the customer.