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1. Why couldn't I place an order?

If you see a “Shipping not available” message, it means we can’t ship to your selected address. We currently only accept orders within the continental U.S. and exclude the following areas: Alaska, Hawaii, Puerto Rico, American Samoa, Guam, Marshall I

2. Can I cancel or change my order?

We strive to process orders quickly, so changes or cancellations may not always be possible. If you need to request a change or cancellation, please contact our Customer Care team as soon as possible—ideally within 2 hours of placing your order. You

3. I didn't receive the confirmation email.

A confirmation email will be sent as soon as your order is placed. If you don't see it in your inbox, please check your spam or junk folder. To ensure future emails from us are delivered to your inbox, kindly whitelist our email address.

4. How can I obtain a discount?

There are several ways to unlock great discounts:. For more details on discounts, feel free to contact our customer service team at [email protected].

5. How do I use coupons or gift cards?

On the checkout page, after filling out your Contact, Delivery, and Payment details, simply enter your Discount Code or Gift Card Code in the "Discount Code or Gift Card" field and click "Apply" to activate your savings.

6. How can I fix a missed promo code or a failed discount?

If you missed applying your discount or encountered any issues with the discount code, please send your order number and the discount code to [email protected]. We'll verify the discount code, and if your order is eligible, we will apply the disc

7. What does pre-order mean?

If your order includes any items marked as pre-order, it means that the item is currently out of stock and may take some time to restock. Rest assured, these pre-sale items will be shipped as soon as they are back in stock.Thank you for your understa