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6. What steps should I take if my package tracking is stalled or indicates it is lost?Updated a month ago

We understand your concern if tracking information hasn't been updated for a while or indicates that your package may be lost. Please send your order number along with a detailed description of the issue to [email protected]

Additionally, let us know whether you'd prefer a reshipment or a refund. We'll assist you in verifying the status of your package, and once confirmed, we'll take the necessary steps to resolve the issue based on your preference. 

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