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6. What happens if a refund goes to a closed/canceled account?Updated a month ago

If your account has been closed or canceled, we recommend selecting "store credit refund" as your preferred refund method when submitting your return request.

If you prefer the refund to be processed to your original payment method, you will need to contact your bank directly to inquire about how to access the funds.

Tips:

  • Before making a purchase, double-check your payment information to ensure it is valid.
  • Ensure your credit card account remains open and active, as we can only refund to the original payment method or offer store credit. If your card is closed or canceled, please contact your bank for assistance.
  • If your card is lost or stolen and you need a refund, please inform us immediately. We will require relevant documentation and updated account details to process the refund securely.
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