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5. Why does my order say that it's delivered, but I haven't received it?Updated a month ago

We understand it can be frustrating if your tracking shows your order was delivered but you can't find it. To help locate your package, please try these steps:

  • Check common delivery spots like your mailbox, porch, front door, backyard, or garage.
  • Ask your neighbors or building staff if they've seen the package.
  • Confirm with household members or coworkers if they accepted the delivery on your behalf.
  • Reach out to the shipper with your tracking number for more details or to file a claim. 

If you've tried all of the above and still can't locate your package, please contact us at [email protected].

We'll be happy to assist you in resolving the issue.

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