5. Why does my order say that it's delivered, but I haven't received it?Updated a month ago
We understand it can be frustrating if your tracking shows your order was delivered but you can't find it. To help locate your package, please try these steps:
- Check common delivery spots like your mailbox, porch, front door, backyard, or garage.
- Ask your neighbors or building staff if they've seen the package.
- Confirm with household members or coworkers if they accepted the delivery on your behalf.
- Reach out to the shipper with your tracking number for more details or to file a claim.
If you've tried all of the above and still can't locate your package, please contact us at [email protected].
We'll be happy to assist you in resolving the issue.