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2. How soon will I get my refund?Updated a month ago

To ensure a prompt refund, please follow these guidelines:

  • Ship your return within 15 days of your return request being approved; otherwise, your return may be denied.
  • If you are returning the item on your own, please upload your tracking number to our Return Center page or email it to [email protected] shortly after shipping. Failing to do so may cause a delay in processing your refund.
  • We generally process refunds within 10 business days of receiving your package. Please note that refund processing may take longer during peak times.
  • Once your refund is processed, it may take additional time to appear in your account:
    • PayPal: Up to 3 business days
    • Credit Card: Within 10 business days

If you don't see the credit in your account within the specified timeframes, please contact us at [email protected], and we'll assist you further. 


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