2. How soon will I get my refund?Updated a month ago
To ensure a prompt refund, please follow these guidelines:
- Ship your return within 15 days of your return request being approved; otherwise, your return may be denied.
- If you are returning the item on your own, please upload your tracking number to our Return Center page or email it to [email protected] shortly after shipping. Failing to do so may cause a delay in processing your refund.
- We generally process refunds within 10 business days of receiving your package. Please note that refund processing may take longer during peak times.
- Once your refund is processed, it may take additional time to appear in your account:
- PayPal: Up to 3 business days
- Credit Card: Within 10 business days
If you don't see the credit in your account within the specified timeframes, please contact us at [email protected], and we'll assist you further.