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4. What should I do if my payment fails?Updated a month ago

To help ensure your order is successfully processed, please consider the following:

  • Double-check your card details to ensure the information is correct, including the expiration date and available balance.
  • Verify the security code (the three-digit number on the back of your card) is entered correctly.
  • Your credit or debit card company may have declined the payment. If so, please contact them directly, as we don't have access to this information.
  • As an alternative, try using a different card for payment.
  • If you're still experiencing issues, please reach out to our customer service team with as much detail as possible, including any error messages you've received. We'll work to resolve the issue as quickly as possible.
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